Customer experience design

Customer Experience Management surveys are deeply rooted in research. Understanding the types is crucial to the success of any CX plan.

Customer journey map is a popular UX exercise that allows to discover a lot of insights about users. It depicts a holistic story of user's experience from initial interaction through engaging with product and becoming a loyal customer. Throughout the journey a designer can reveal more details such a

Effective customer journey maps help companies create better experiences and retain more customers. Follow this guide + template to create one quickly.

There are leaders, followers, and…well people who just get in the way! Which are you? In business today, it takes leadership to build a business that consistently engages customers. If customers aren’t emotionally connected to your brand, through the experiences you provide, you will be vulnerable to offers and solicitations from your competitors. Such was…

Brands can become sticky if the offer positive customer experiences. Brand experts explain why.

Map of the solar installation process from the moment you sign an agreement to go solar to the moment you can activate your system. 1. Agreement Signed 2. Onboarding Call 3. Solar Site Assessment 4. Underwriting & Review 5. System Design & Engineering 6. Schedule Installation 7. Solar Panel Installation 8. Final Inspection From the CIty 9. Activate Your System! Turn on! Permission to Operate (PTO)!! Learn what it takes to go solar. Better understand the solar panel installation…

It’s no secret the success of an app is heavily dependent on the user experience. Everything from app store ranking, to onboarding, to load time can make or break a user’s experience within your app. If you’re not constantly learning and enhancing your app’s CX, user retention will plummet. What’s the difference between user experience

Every business has touchpoints where their brand meets their customers. This is part one of the important touchpoints available for any business. Brand touchpoints are the various interactions consumers have with a brand across different channels and experiences. They are important because they shape perceptions, build relationships, and influence customer decisions, ultimately impacting brand loyalty and success. Use this infographic as a checklist for all your marketing strategies based...

Customer-Experience-and-Loyalty-Infographic